Speed through checkout using Google Pay, Apple Pay, or Credit card — they autofill your details and make checkout faster. Just apply your discounts and rewards first!
Carriers occasionally update the expected arrival date of your order. This can happen for a variety of reasons, including holiday volume, weather, transit delays, missed scan updates, or a change in carrier for final delivery.
Rest assured — your order is still on its way! If your tracking hasn’t updated or your package has been delayed for more than a week, please reach out to our Customer Experience team and we’ll be happy to help.
Rest assured — your order is still on its way! If your tracking hasn’t updated or your package has been delayed for more than a week, please reach out to our Customer Experience team and we’ll be happy to help.
Need to update your address? Contact our Customer Experience team before your order ships — we’ll make every effort to help!
Sometimes carriers take a bit longer than expected due to transit delays. We know it can be stressful to see a package pause in tracking! In most cases, even with delays, customers still receive their orders within the delivery timeline listed on our Shipping page.
If your order has passed the delivery window, please reach out to our Customer Experience team at uvdtf-dtf@qq.com with your order number, and we’ll be happy to help.
If your order has passed the delivery window, please reach out to our Customer Experience team at uvdtf-dtf@qq.com with your order number, and we’ll be happy to help.
As a general rule, please allow 4-7 business days for the preparation of your order, and up to an additional 8-15 days in transit for 'Best Rate' shipping, or 4-7 days in transit for 'A Bit Faster' shipping.
On average, most orders will arrive within a week of being placed online, but can take up to 12-14 days depending on the selected shipping method. Additionally, delivery times are usually extended around the holidays as all carriers deal with a sharp influx of packages. We appreciate your patience!
On average, most orders will arrive within a week of being placed online, but can take up to 12-14 days depending on the selected shipping method. Additionally, delivery times are usually extended around the holidays as all carriers deal with a sharp influx of packages. We appreciate your patience!
Sometimes carriers mark a package as “delivered” a little early. Here’s what to do:
Check around your property – Look in hidden spots like porches, garages, side doors, or behind planters.Ask neighbors or household members – Packages are sometimes left with a nearby address.Verify your shipping address – Double-check the address on your order confirmation to ensure it was correct.
If your package still hasn’t shown up after 48 hours, please reach out to our Customer Experience team here with your order number and shipping address, and we’ll be happy to assist further.
Check around your property – Look in hidden spots like porches, garages, side doors, or behind planters.Ask neighbors or household members – Packages are sometimes left with a nearby address.Verify your shipping address – Double-check the address on your order confirmation to ensure it was correct.
If your package still hasn’t shown up after 48 hours, please reach out to our Customer Experience team here with your order number and shipping address, and we’ll be happy to assist further.
Refunds issued as Merchandise Credit will be sent as a digital code to your email as soon as your return package is scanned “In Transit”.
For refunds to your original payment method, you’ll receive an email confirmation as soon as your return is received and processed at our warehouse.
If your original purchase was split between a Gift Card and a credit/debit card, the refund will be applied to the original Gift Card first, and any remaining balance will be refunded to your credit/debit card.
Refunds are processed quickly on our end, but depending on your bank or card provider, it may take a little additional time for the funds to appear in your account.
For refunds to your original payment method, you’ll receive an email confirmation as soon as your return is received and processed at our warehouse.
If your original purchase was split between a Gift Card and a credit/debit card, the refund will be applied to the original Gift Card first, and any remaining balance will be refunded to your credit/debit card.
Refunds are processed quickly on our end, but depending on your bank or card provider, it may take a little additional time for the funds to appear in your account.
To start a return, go to our online Returns Portal here: dtfuvdtf.com/account/inbox/
In order to return an item, we ask that you submit your request within 30 days of delivery (this window is extended around holidays). To be eligible for a return, your item must be unused and in new condition. Bags should be returned as they were shipped. There are certain situations where only partial refunds may be granted (if applicable), such as an item not in its original condition, being damaged, or missing parts for reasons not due to our error.
We reserve the right to refuse returns that do not meet these criteria. If you received an incorrect or damaged item, please reach out to us at uvdtf-dtf@qq.com or WhatsApp：+8619355551234.
In order to return an item, we ask that you submit your request within 30 days of delivery (this window is extended around holidays). To be eligible for a return, your item must be unused and in new condition. Bags should be returned as they were shipped. There are certain situations where only partial refunds may be granted (if applicable), such as an item not in its original condition, being damaged, or missing parts for reasons not due to our error.
We reserve the right to refuse returns that do not meet these criteria. If you received an incorrect or damaged item, please reach out to us at uvdtf-dtf@qq.com or WhatsApp：+8619355551234.
We do not charge a restocking fee.
For orders under $300 (without Package Protection), a flat return shipping charge will be deducted from your refund:
Under 1 lb → $6.95
1+ lb → $14.95
For orders of $300 or more, return shipping costs vary based on the size and weight of the package.
Orders placed with Package Protection & Free Returns include a complimentary return label, a full product refund, and the option for convenient home pickup (pickup cost may apply).
Please note that original shipping and package protection costs are non-refundable.
For complete details, please visit our Returns & Exchanges policy page.
For orders under $300 (without Package Protection), a flat return shipping charge will be deducted from your refund:
Under 1 lb → $6.95
1+ lb → $14.95
For orders of $300 or more, return shipping costs vary based on the size and weight of the package.
Orders placed with Package Protection & Free Returns include a complimentary return label, a full product refund, and the option for convenient home pickup (pickup cost may apply).
Please note that original shipping and package protection costs are non-refundable.
For complete details, please visit our Returns & Exchanges policy page.
